Frequently Asked Questions
                    
                    
                      Is the art original?
                    
                  Yes - every design is hand-drawn by our artists, 100% original and unique to Future Legends World. We don't use AI, there are no copies - only unique artwork you won’t find anywhere else.
                    
                    
                      Where do you ship from?
                    
                  We ship directly from: United States, Australia, Canada, New Zealand and United Kingdom.
In most cases, products are shipped from the closest production center to you. Sometimes due to reasons such as stock availability, orders may be shipped internationally even if a fulfillment center exists within the same country but this is not common.
                    
                    
                      Which countries is the personalized art available in?
                    
                  Our personalized art is currently available in the USA, UK, Canada, Australia, New Zealand & Switzerland.
We currently don't ship to Europe as standard (we intend to in the coming months), however in the meantime if you do wish to ship an order within the EU or to a country not currently available, please reach out to us so we can see how we can help.
                    
                    
                      When will I receive my item?
                    
                  Please allow 5-7 business days to receive your item (although most of the time, it will arrive sooner).
                    
                    
                      How is the framed art packaged?
                    
                  The artwork is placed within the frame and is then pre-packed with corners and wrap and then packed in a box with strong edges to protect the frames. I-beams are used in addition, to give the package additional sturdiness and for multi-item orders (max 3 frames in one package).
                    
                    
                      Is the item gift ready?
                    
                  Yes - all our items come with no mention of the price inside.
                    
                    
                      Is the artwork ready to hang?
                    
                  Yes - all our frames come with a hanging kit for easy mounting. Larger frames (60x80cm and above) have a pre-attached hook on the back panel, while smaller frames include the mounting kit with an easel/stand and three sawtooth mechanisms for secure wall mounting. Note that screws or nails for the wall are not included in the hanging kit.
Please note that the above applies to the framed artwork only. 
                    
                    
                      Do you offer refunds?
                    
                  Each artwork is made uniquely for your child, which means we can’t accept returns or exchanges on personalized pieces. However, your happiness matters to us which is why we have our 100% happiness guarantee. If you're unhappy with your item, let us know within 7 days after delivery and we'll give you your money back!
                    
                    
                      Is the art Gallery Quality?
                    
                  Yes. Every piece is produced to gallery standards using high-quality, sustainable materials. Our frames are crafted from responsibly sourced pine wood, available in natural wood, black, or white finishes. They’re sturdy at 20-25mm (0.79"-0.98") thick, 10-14mm (0.4"-0.6") wide.
Your artwork is printed on 200gsm semi-gloss paper that enhances color with a subtle sheen while remaining durable and long-lasting. Each print is protected with shatterproof plexiglass for safety and longevity, and we only use FSC-certified (or equivalent) sustainable paper stocks.
The result? A premium, ready-to-hang piece that’s designed to look beautiful for years to come.
                    
                    
                      Will I have to pay customs/duty?
                    
                  For orders shipped within the United States, Switzerland, UK, CA, AU/NZ, or Singapore, we guarantee delivery with Delivered Duty Paid. This means no additional customs fees will be incurred.
We also ship locally from: Australia, Canada, New Zealand, the United Kingdom, and the United States. In most cases, your order will be produced and shipped from the fulfillment center closest to you.
On rare occasions (for example, if stock is unavailable), your order may be shipped internationally even if a local center exists. If this happens, there’s a chance that customs fees could apply.
If you’d like us to double-check before you place an order, just reach out - we’ll confirm the most likely shipping location for your item.